We had a fantastic stay at the hotel. The staff were incredibly helpful and charming, making us feel welcome from the moment we arrived. Our room was comfortable, light, and large, with a great view overlooking the square. The cleanliness of the hotel was superb, and we were impressed with the facilities available. The location was perfect, as we were able to easily walk to all the retail stores and major attractions in this city. Additionally, we enjoyed a delicious dinner at the Michelin starred restaurant and found it convenient to have the Metro close by. The breakfast was exceptional and the staff was attentive to our needs.

It was all superb.

We truly enjoyed everything about it, all rooms and facilities. Perfect hotel in Copenhagen...

None.

The hotel is located in the heart of the city center, making it convenient to walk everywhere and explore all the wonderful restaurants nearby. The rooms are spacious and beautifully decorated, providing a comfortable stay. The staff offers top-notch service, ensuring that every need is taken care of. The breakfast buffet is excellent, offering a wide variety of delicious options to start the day. Additionally, the hotel features a stunning swimming pool, saunas, and a gym, providing guests with fantastic facilities to enjoy during their stay.

The only downside was the swimming pool being a bit cold, which made it uncomfortable for swimming.

Ancient 5 star hotel. We had an excellent stay. This is 3rd time at hotel. Breakfast is fantastic, the best we have tried at a hotel actually.

Staff skills does not live up to expectations, it seems some are not hotelschool educated, except from the kitchen chefs. Breakfast is fantastic and social areas in hotel are royal. Rooms are very nice and spacy but needs a brush-up (Hotel will be renovated soon). Spa is nice,but also needs a refreshment. After renovation I believe hotel can live up to all these expectations (together with higher service skills on staff)

Absolutley outstanding. INCREDIBLE. Couldn’t fault a single thing. Gorgeous staff: so helpful and so friendly. Incredible spa, food, service. I will be back a thousand times.

Everything

Nothing. Really.

Helpful and charming hotel staff. Comfortable, light, and large room. Room overlooking the square. Great location.

Nothing that I didn't like.

The staff were very helpful and polite. They were able to deal with all simple problems quickly and very courteously.

Excellent service, helpful reception, concierge and doorman, excellent breakfast, fireplace with real wood in the lobby, nice renovated room and great swimming pool and sauna

The hotel had good cleaning and hygiene measures in place. the staff was friendly and helpful. the hotel was located in a convenient and lively area with plenty of restaurants and shops within walking distance.

The room was small, outdated, and not well soundproofed. the bathroom was cramped and had poor ventilation.

Helpful staff. Excellent breakfast. Location for shopping, cultural activities,opportunities for sightseeing, spacious,well-equipped rooms.

Perfect location, friendly staff and excellent restaurant.

Trainee receptionist made several mistakes while checking us in.

I had an unforgettable stay at this hotel. the staff was very professional, friendly, and always happy to assist me in any way they could. the room was beautiful with exquisite decor and exclusive amenities. the bathroom was spacious and well equipped with all the necessities I needed. I enjoyed the Continental breakfast and private facilities offered at the hotel.

It was quite expensive, and the options were limited.

Excellent resturaunt and freindly staff. The rooms were spacious with nice bathrooms.

The location and inclusive breakfast.

Room service and overall service was poor, room was not to the standard of a 5 star hotel - noisy and poor standard of fittings

Excellent Stay, Great Location and friendly people

I had an excellent stay at this hotel and the location couldn't have been better. The staff were incredibly friendly and accommodating throughout my visit. The limo service for pick up and drop off was a smart idea and made my travel experience much smoother. I was lucky to be upgraded to a Superior Junior room with a beautiful balcony and view of the square in front of me and Nyhavn. The room was nice, although a little dark. On my second stay, I was upgraded to a one-bedroom room which had lots of natural light and a bigger bathroom with a bathtub. The hotel's restaurant, Marchal, was a highlight with delicious food for both dinner and breakfast. The Balthazar bar in the evening was also quite nice. The gym had everything I needed for a quick workout. The hotel's central location meant that everything was within walking distance, making it convenient for sightseeing and exploring the city. I highly recommend this hotel for an amazing experience in Copenhagen.